Consumer Notices

Alaska (Residents Only):

If your issue is unresolved by CoinX, Inc. Customer Support at 1-844-230-4996, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:

Submit formal complaint form with supporting documents to:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at or call Nine Zero Seven Four Six Five Two Five Two One


Florida residents may contact the Florida Department of Financial Services with questions or complaints regarding CoinX, License Number # FT230000095 at:

Florida Department of Financial Services
200 East Gaines Street
Tallahassee, Florida, 32399

Main Telephone Number 1-800-342-2762.


The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CoinX, License Number # 1091184 at:

Office of the Commissioner of Financial Regulation
500 N Calvert Street #402
Baltimore, Maryland 21202

Main Telephone Numbers:
410-230-6100 or toll free at 888-784-0136


If you have a complaint, first contact the consumer assistance division of CoinX at 1-844-230-4996.  If you still have an unresolved complaint regarding CoinX’s money transmission currency exchange activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll-free)

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