Alaska (Residents Only):

If your issue is unresolved by CoinX, Inc. Customer Support at 1-844-230-4996, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents to:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Florida:

Florida residents may contact the Florida Department of Financial Services with questions or complaints regarding CoinX, License Number # FT230000095 at:

Florida Department of Financial Services
200 East Gaines Street
Tallahassee, Florida, 32399

Main Telephone Number 1-800-342-2762.

Maryland:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CoinX, License Number # 1091184 at:

Office of the Commissioner of Financial Regulation
500 N Calvert Street #402
Baltimore, Maryland 21202

Main Telephone Numbers:
410-230-6100 or toll free at 888-784-0136

Texas

If you have a complaint, first contact the consumer assistance division of CoinX at 1-844-230-4996.  If you still have an unresolved complaint regarding CoinX’s money transmission currency exchange activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll-free)
www.dob.texas.gov